Frequently Asked Questions
Order and pay
How can I pay at Boots and Woods?
- IDEAL (only in the Netherlands)
- Credit card (Mastercard and Visa)
- Bank transfer
- IBAN: NL65 RABO 0319 4668 33
- BIC: RABONL2U
All payments are made via Mollie, an international payment platform. They guarantee that your transaction is carried out securely. Payments via bank transfer are all checked manually. Payments via PayPal are made via PayPal, a payment platform that also ensures that your payment is made securely.
Call us and we will make a payment request for you, this is quick and easy.
Transfer via bank or giro account
If you pay by bank transfer, you will receive an overview of your order together with our bank details upon confirmation. We request that you always include your order number with the transfer. Payment must be made in full within seven days of the order date, after which the order will be shipped. During these days we reserve the ordered items for you. If we have not received payment after this period, we will release the items for sale again.
Payment by bank transfer from abroad
The same procedure applies to transfers from abroad as for transfers from the Netherlands. You can use our international bank details.
Our bank details are as follows:
IBAN: NL65 RABO 0319 4668 33
You cannot pay by card in the Fittingroom in De Goorn, but we can immediately make a payment request for you.
How safe is payment on the Boots and Woods website?
What are the shipping costs for my order?
All prices in our webshop include VAT. When you pay for your ordered items in the webshop, you will see the shipping costs to be paid for your order. If your country is not listed and you would like to know the most recent shipping costs, please contact us by email firstname.lastname@example.org
Shipping and shipping costs
How can I track my order?
How can I exchange/return an item?
EXCHANGES AND RETURNS
Boots & Woods products may be tried on without obligation up to 14 days after receipt. After this approval period, the purchase is concluded.
If you would like to exchange your order for a different size or model, this is always possible, provided that the stated conditions have not been violated. We request that you register the exchange by sending an email to the info mail. You will receive a return label by email from us. You can then print this out and stick it on the original shipping box. In addition, we request that you complete the enclosed return slip, clearly indicating that it is an exchange and which new model/size you wish to receive. If the item to be exchanged is more expensive or cheaper, we will settle the price difference with you.
Not happy, money back. If you are not satisfied with your order, you can return it. We request that you register the return by sending an email to the info mail. You will receive a return label by email from us. You can then print this out and stick it on the original shipping box. Complete the return slip completely and enclose it with the products to be returned. As soon as the return order has been received in good order, we will make the settlement for you.
The amount minus administration/transport costs will be settled immediately.
- Register your return/exchange via email.
- You will receive a return label from us, which you can print.
- Complete the return slip in full and enclose it with the products to be returned.
- Pack your returned order in the original packaging and shipping box.
- Close the cardboard shipping box carefully.
- Remove the original address label from the shipping box.
- Stick the return label that you received from us by email on the original shipping box.
- Bring the box to a DPD, DHL or PostNL point near you. You can also return the package yourself to our fitting room in De Goorn.
Boots & Woods
1648JM De Goorn
We cannot exchange or return if:
- the trial period of 14 days has expired.
- the items have been worn and/or used.
- the product shows signs of use. (e.g. sand on the rubber sole)
- the items in your possession are damaged. (e.g. scratches on the leather sole)
- the original packaging is missing.
- the completed return slip is missing.
Will I get my money back if I want to return the items?
Not happy, money back
You can always get your money back at Boots&Woods, this is the foundation of trust under our webshop. If you are not satisfied with your order, you can return these items within 14 days of receiving the order.
Complete the returns form in full and return your order to Boots&Woods in the original packaging.
Please also state the reason for return, so that we can improve our products and service. As soon as we have received your return shipment in good condition, we will refund your payment (excluding any shipping costs) to your account. The exchange/return form must be completed in full.
If the form is not completed or not completed in full, administration costs will be charged.
How can I redeem a gift card/discount code?
GDPR and Privacy
What do you do with my personal information?
Try on and buy
Can I also try on and buy the boots somewhere?
You can make an appointment by sending us an email or calling us.
How do I know if the boots fit?
Product not in stock
What can I do if a product is out of stock?
What is meant by the Goodyear sole technology?
What is meant by the Sympatex© lining of the All Weather Boot?
Do you have boots with a wide shaft?
How do I care for my boots?
All models (except All Weather Boot model):
All Boots&Woods boots are made of 100% leather. Leather is porous so it can breathe, it is water-repellent but not waterproof.
If your boots are often exposed to moisture, it is therefore advisable to treat your boots every now and then with natural wax in thin layers. This not only keeps them looking neat and shiny, it also protects them against water and scratches. For boots in light colors, the use of wax should be kept to a minimum to prevent stains.
Boots made of naturally tanned leather (including Escala and Polo Bronce) may only be treated with natural wax.
A water and dirt-repellent spray can be used for suede boots. These boots can be further maintained with a suede/nubuck brush.
Patent leather boots can be maintained with Woly Lac Mousse and Lac Patent; This means that patent leather remains nice and supple, is nourished and shines beautifully again. Small scratches and cracks can also be removed with this.
If your boots are wet, never dry them in front of the stove or another heat source, but let them dry gradually at room temperature.
We recommend using boot trees to store your boots.
Model All Weather Boat
The All Weather Boot from Boots&Woods is made of the highest quality calf leather and fully lined with a Sympatex© synthetic fiber membrane (see more information below), which makes the boots resistant. For the best functionality of the Sympatex© lining, it is important that the boots continue to breathe. If your boots are often exposed to damp conditions, you can use a water-repellent spray that does not affect the breathability of the leather. This is indicated on the bus with a HIGH-TEX© or GORE-TEX© label.
A good choice is Collonil Nanopro. It is also important that the boots are not clogged too much with wax/grease or shoe polish. We recommend using a neutral wax and applying it in thin layers every now and then.
Sympatex© is a breathable synthetic fiber produced in Germany (www.sympatex.com) that is used in high-quality Outdoor & Footwear applications to make them water and windproof. The plastic Sympatex membrane is attached directly behind the leather of the All Weather Boot in a separate process, making the boot resistant. Because Sympatex © has no pores, the breathability of the fiber is not affected by dirt or salt crystals.
The combination of our traditional handmade boot and Sympatex lining makes our boots water resistant. We do not provide a waterproof guarantee.
All care products are available in the webshop see maintenance.